Deliver exceptional customer service

An Introduction to Mojo Helpdesk

Mojo Helpdesk is a hosted ticket tracking service that allows your organization to centralize and manage all customer requests efficiently allowing you to deliver exceptional customer service while saving time and cutting support costs.

Track Requests

Centralize customer requests and track them until they get done.

Organize Work

Put requests into queues and assign them to your staff.

Inform Your Customers

Keep your customers in touch at all times via Mojo Helpdesk customer portal.

Improve Customer Satisfaction

Track customer satisfaction with real data you can use to improve where it's needed.



Customers who like Mojo Helpdesk


Centralizing
requests is the key
Simplicity
works
Keep track
in real time
"A company's reputation is only as good as its last customer interaction. After the initial purchase, it's all and only about the quality of the support you provide to your customers."

-- Philippe Herve, President - AccuTechnologies

Top 5 reasons why companies choose Mojo Helpdesk

You are up and running in minutes

Our solution is 100% hosted and taken care of

Since it is hosted, there is no software to install, no hardware to buy, no backup to think about. You can use Mojo Helpdesk as soon as you signup.

It's simple to use

No training required

Mojo Helpdesk has been designed to allow your staff to be operational within minutes. The interface is simple to use and to the point.

Save time dealing with customer requests

Losing support requests? Getting too many emails?

Stop waisting time to search for support request email in your email! All support requests are centralized in Mojo Helpdesk. Your staff is assigned requests based on categories (queues) and Mojo Helpdesk records all interactions between your staff and your customers whether via the web portal or email.

Keep Customers And Staff Informed At All Times

Do your customers and staff complained they are left uninformed?

Mojo Helpdesk is the link between your staff and your customers. Your customers can access their requests from the web portal, add comments and interact with your staff until the completion of the work. With Mojo Helpdesk customers and staff are always in the loop and provided with up-to-date information.

Your staff knows if they are doing a good job

It's fun to get ratings and you'll get a Mojo number(TM)!

There is no smoke without fire and Mojo Helpdesk has its smoke detector: the Mojo Number(TM). Each time a ticket is solved, customers can rate their satisfaction between one and five stars. The average of all ratings per tech support staff is called the Mojo number (TM). Zero is the worst and 100 is the max. You can incentivise your techs to reach a higher level of performance by tracking their Mojo number. The customer satisfaction rating system allows you to manage customer relationships pro-actively by spending the time where it is needed based on hard data.

Frequently Asked Questions

Can I cancel my monthly subscription at anytime?

The competition would say you are held hostage for a long time...

Yes. Once your plan is cancelled, you won't be billed again. Mojo Helpdesk allows you to download all proprietary information in a format that you can reuse in your company so you can always have a backup of the data when needed and we won't hold you hostage because we have it.

How does the free plan work?

You can use the free plan forever

Mojo Helpdesk has a free plan that allows very small organizations with micro-budgets to enjoy Mojo Helpdesk fully. There is no catch and no ads. As your needs evolve will always be able to upgrade to a bigger plan.

Can users use email to create tickets?

Mojo Helpdesk is email friendly

Mojo Helpdesk always email round trip where you users can email the helpdesk (e.g. by support@yourco.com) and they will get an emails as your techs answer them. From the user stand point, all exchange can be occur by email is your helpdesk is configured to do so.

If I upgrade or downgrade during the trial period, do I get billed?

Nope.

No. We will only bill you at the end of the trial period.

My organization would like to do a daily backup of our tickets, do you provide an API to do this?

API and export interfaces are available.

Yes. Mojo Helpdesk uses XML and SOAP to allow you to create any kind of reports, backups and even create tickets from your own scripts and applications. - read the API documentation